"Dear Elena, I can’t thank you enough for the beautiful pillbox hat you created for my recent investiture at Windsor Castle. I’d been searching for the perfect hat for a while and I’m so glad I found you. The whole process was completely seamless, from finding an appointment at the last-moment (over a weekend) to the final touches you added to the hat, to the aftercare consultation. The hat was expertly made and simply perfect for such a special occasion. I’ve already purchased another of your beautiful creations and I’m sure to return again. Thank you once again, Michelle"